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Privacy Policy 

Roobaroo Walks exists to help you explore India and her stories, and forge deep connections with her communities. We are a community built on trust. A fundamental part of earning that trust means being clear about how we use your information and protect your human right to privacy.

This Privacy Policy describes how Roobaroo Walks and its affiliates (“we,” “us,” or “Roobaroo Walks”), process personal information that we collect through the Roobaroo Walks Platform.

1. DEFINITIONS

Undefined terms in this Privacy Policy have the same definition as in our Terms of Service (“Terms & Conditions”).

2. PERSONAL INFORMATION WE COLLECT

2.1 Information needed to use the Roobaroo Walks Platform.

We collect personal information about you when you use the Roobaroo Walks Platform. Without it, we may not be able to provide you with all services requested. This information includes:

  • Contact Information, Account, Profile Information. Such as your first name, last name, phone number, postal address, email address, date of birth, and profile photo, some of which will depend on the features you use.

  • Payment Information. Bank account or payment account information.

2.2 Information you choose to give us.

You can choose to provide us with additional personal information. This information may include:

  • Additional Profile Information. Such as gender, preferred language(s), city, and personal description.

  • Other Information. Such as when you fill in a form, add information to your account, respond to surveys, post to community forums, participate in promotions, communicate with our customer care team and other Members, or share your experience with us. This may include health information if you choose to share it with us.

2.3 Information Automatically Collected by Using the Roobaroo Walks Platform and our Payment Services.

When you use the Roobaroo Walks Platform and Payment Services, we automatically collect personal information. This information may include:

  • Geo-location Information. Such as precise or approximate location determined from your IP address or mobile device’s GPS depending on your device settings. We may also collect this information when you’re not using the app if you enable this through your settings or device permissions.

  • Usage Information. Such as the pages or content you view, searches for Listings, bookings you have made, and other actions on the Roobaroo Walks Platform.

  • Log Data and Device Information. Such as details about how you’ve used the Roobaroo Walks Platform (including if you clicked on links to third party applications), IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, cookie data, and the pages you’ve viewed or engaged with before or after using the Roobaroo Walks Platform. We may collect this information even if you haven’t created an Roobaroo Walks account or logged in.

  • Payment Transaction Information. Such as payment instrument used, date and time, payment amount, payment instrument expiration date and billing postcode, PayPal email address, IBAN information, your address and other related transaction details.

2.4 Personal Information We Collect from Third Parties.

We collect personal information from other sources, such as:.

  • Third-Party Services. If you link, connect, or login to the Roobaroo Walks Platform with a third party service (e.g. Google, Facebook), you direct the service to send us information such as your registration, and profile information as controlled by that service or as authorized by you via your privacy settings at that service.

  • Referrals and co-travelers. If you are invited to the Roobaroo Walks Platform such as a co-traveler on a trip, the person who invited you can submit personal information about you such as your email address or other contact information.

3. HOW WE USE INFORMATION WE COLLECT

3.1 Provide, Improve, and Develop the Roobaroo Walks Platform. We use personal information to:

  • enable you to access the Roobaroo Walks Platform and make and receive payments,

  • perform analytics, debug and conduct research,

  • provide customer service,

  • send you messages, updates, security alerts, and account notifications,

  • if you provide us with your contacts’ information such as your friends or co-travellers, we may process this information: (i) to facilitate your referral invitations, (ii) to share your trip details and facilitate trip planning, (iii) for fraud detection and prevention, and (iv) to facilitate your requests or for any other purpose you authorize,

  • personalize and customize your experience based on your interactions with the Roobaroo Walks Platform, your search and booking history, your profile information and preferences, and other content you submit, and

  • enable your use of our enterprise products.

3.2 Create and Maintain a Trusted and Safer Environment. We use personal information to:

  • detect and prevent fraud, spam, abuse, security and safety incidents, and other harmful activity,

  • comply with our legal obligations, protect the health and well-being of our Guests, Hosts, Hosts’ employees and members of the public,

  • resolve disputes with our Members,

  • enforce our agreements with third parties,

  • comply with law, respond to legal requests, prevent harm and protect our rights (see section 4.5)

  • in connection with the activities above, we may conduct profiling based on your interactions with the Roobaroo Walks Platform, your profile information and other content you submit to Roobaroo Walks, and information obtained from third parties. In limited cases, automated processes could restrict or suspend access to the Roobaroo Walks Platform if such processes detect activity that we think poses a safety or other risk to Roobaroo Walks, our community, or third parties. If you would like to challenge the decisioning based on the automated process, please contact us via the Contact Information section below.

3.3 Provide, Personalize, Measure, and Improve our Advertising and Marketing. We may use personal information to:

  • send you promotional messages, marketing, advertising, and other information based on your preferences and social media advertising through social media platforms,

  • personalize, measure, and improve our advertising,

  • administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by Roobaroo Walks or its third-party partners,

  • analyze characteristics and preferences to send you promotional messages, marketing, advertising and other information that we think might be of interest to you, and

  • invite you to events and relevant opportunities.

3.4 Provide Payment services. Personal information is used to enable or authorize third parties to use Payment Services:

  • Detect and prevent money laundering, fraud, abuse, security incidents.

  • Conduct security investigations and risk assessments.

  • Comply with legal obligations (such as anti-money laundering regulations).

  • Enforce the Payment Terms and other payment policies.

  • With your consent, send you promotional messages, marketing, advertising, and other information that may be of interest to you based on your preferences.

  • Provide and improve the Payment Services.

4. SHARING & DISCLOSURE

4.1 Sharing With Your Consent or at Your Direction.

Where you provide consent, we share your information as described at the time of consent, such as when authorizing a third-party application or website to access your Roobaroo Walks account or participating in promotional activities by Roobaroo Walks partners or third parties.

Where permissible with applicable law, we may use certain information about you, such as your email address, de-identify it, and share it with social media platforms, to generate leads, drive traffic to Roobaroo Walks or otherwise promote our products and services.

4.2 Sharing Between Community Members.

To help facilitate bookings or other interactions between community Members, we may need to share certain information such as:

  • When a booking request is made or dispute is submitted, certain information may be shared between Guest(s) and the local host(s), including profile, name, names of any additional Guests, cancellation history, review information, age of guest, dispute outcome (when applicable) and other information you choose to share and submit. When a booking is confirmed, additional information is shared to assist with coordinating the trip, like profile photo and phone number.

4.3 Complying with Law, Responding to Legal Requests, Preventing Harm and Protecting our Rights.

We may disclose your information to courts, law enforcement, governmental or public authorities, tax authorities, or authorized third parties, if and to the extent we are required or permitted to do so by law or where disclosure is reasonably necessary: (i) to comply with our legal obligations, (ii) to comply with a valid legal request or to respond to claims asserted against Roobaroo Walks, (iii) to respond to a valid legal request relating to a criminal investigation to address alleged or suspected illegal activity, or to respond to or address any other activity that may expose us, you, or any other of our users to legal or regulatory liability, (iv) to enforce and administer our agreements with Members, or (v) to protect the rights, property or personal safety of Roobaroo Walks, its employees, its Members, or members of the public.

Where appropriate, we may notify Members about legal requests unless: (i) providing notice is prohibited by the legal process itself, by court order we receive, or by applicable law, or (ii) we believe that providing notice would be futile, ineffective, create a risk of injury or bodily harm to an individual or group, or create or increase a risk of fraud upon or harm to Roobaroo Walks, our Members, or expose Roobaroo Walks to a claim of obstruction of justice. 

4.4 Business Transfers.

If Roobaroo Walks undertakes or is involved in any merger, acquisition, reorganization, sale of assets, bankruptcy, or insolvency event, then we may sell, transfer or share some or all of our assets, including your information in connection with such transaction or in contemplation of such transaction (e.g., due diligence). In this event, we will notify you before your personal information is transferred and becomes subject to a different privacy policy. 

5. OTHER IMPORTANT INFORMATION

5.1 Linking Third-Party Accounts.

You can link your Roobaroo Walks account with certain third-party services like social networks. Your contacts on these third-party services are referred to as “Friends.” When you direct the data sharing by creating this link:

  • some of the information provided to us from linking accounts may be published on your public profile,

  • your activities on the Roobaroo Walks Platform may be displayed to your Friends on the Roobaroo Walks Platform and/or that third-party service,

  • a link to your public profile on that third-party service may be included in your Roobaroo Walks public profile,

  • information you provide to us from the linking of your accounts may be stored, processed and transmitted for fraud prevention and risk assessment purposes, and

  • publication and display of information that you provide to the Roobaroo Walks Platform through this linkage is subject to your settings and authorizations on the Roobaroo Walks Platform and the third-party service.

5.2 Third-Party Partners & Integrations.

Parts of Roobaroo Walks may link to third-party services, not owned or controlled by Roobaroo Walks, such as Google Maps/Earth. Use of these services is subject to the privacy policies of those providers, such as Google Maps/Earth Additional Terms of Use, Google Privacy Policy (see here for more information on how Google uses information). Roobaroo Walks does not own or control these third parties and when you interact with them you are providing your information to them.

6. YOUR RIGHTS

You can exercise any of the rights described in this section consistent with applicable law. Please note that we may ask you to verify your identity and request before taking further action on your request.

6.1 Managing Your Information.

You can access and update some of your personal information through your Account settings. If you connected your Roobaroo Walks Account to a third-party service, like Facebook or Google, you can change your settings and unlink from that service in your Account settings. You are responsible for keeping your personal information up to date. 

6.2 Data Erasure.

In certain jurisdictions, you can request that your personal information be deleted. Please note that if you request the erasure of your personal information:

  • We may retain your personal information as necessary for our legitimate business interests, such as prevention of money laundering, fraud detection and prevention, and enhancing safety. For example, if we suspend an Roobaroo Walks Account for fraud or safety reasons, we may retain information from that Roobaroo Walks Account to prevent that Member from opening a new Roobaroo Walks Account in the future.

  • We may retain and use your personal information to the extent necessary to comply with our legal obligations. For example, we may keep information for tax, legal reporting and auditing obligations.

  • Because we take measures to protect data from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limited period of time.

7. SECURITY

While no organization can guarantee perfect security, we are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unauthorized access, loss, destruction, or alteration.

8. CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time in accordance with applicable law. If we do so, we will post the revised Privacy Policy and update the “Last Updated” date at the top. In case of material changes, we will also provide you with notice of the modification by email at least thirty (30) days before the effective date. If you disagree with the revised Privacy Policy, you can cancel your Account. If you do not cancel your Account before the date the revised Privacy Policy becomes effective, your continued access to or use of the Roobaroo Walks Platform will be subject to the revised Privacy Policy.

9. CONTACT INFORMATION 

For questions or complaints about this Privacy Policy or Roobaroo Walks’s handling of personal information, please write to us at bookings@roobaroowalks.com

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